Terms of Service

1. Acceptance of Terms

By accessing or using Rama OS ("the Service"), operated by Maya Coffee Company LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including early access participants, beta users, and any organization accounts created on the platform.

2. Description of Service

Rama OS is a multi-tenant operating system for hospitality businesses, providing modules for service management, workforce operations, inventory, finance, and AI-powered business intelligence. The Service is currently in early access and is provided on an as-is basis. Features, availability, and pricing are subject to change.

3. Account Registration

To access the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at dev@aulki.com if you suspect unauthorized access.

Organizations may invite additional users under their account. The organization owner is responsible for all users and activity within their organization account.

4. Early Access Program

Participation in the early access program is by invitation only. Early access is provided at no charge during the beta period. We reserve the right to modify, suspend, or terminate access at any time without notice. Feedback provided during early access may be used to improve the Service without compensation.

5. Payment Terms

Certain features of the Service are offered on a paid subscription basis. If you subscribe to a paid plan, you agree to pay all applicable fees as described at the time of purchase. All fees are billed in advance on a monthly or annual basis, depending on the plan selected.

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel at any time through your account settings or by contacting us at dev@aulki.com. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial periods unless required by applicable law.

We reserve the right to change pricing at any time. We will provide at least 30 days notice before any price change takes effect for existing subscribers.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any system or data
• Transmit malware, spam, or harmful code
• Reverse-engineer, decompile, or disassemble the Service
• Resell, sublicense, or transfer access to the Service without authorization
• Interfere with other users or the integrity of the platform

7. Your Data

You retain ownership of all data you input into the Service ("Your Data"). By using the Service, you grant us a limited license to store, process, and display Your Data solely to provide the Service to you. We do not sell Your Data to third parties. See our Privacy Policy for details on how we handle your information.

You are responsible for the accuracy and legality of Your Data, including any employee personal data entered into workforce management features. We are not responsible for data loss due to user error, account termination, or events outside our reasonable control.

8. Artificial Intelligence Features

Certain features of the Service use artificial intelligence to generate recommendations, summaries, analyses, and automated actions ("AI Outputs"). AI Outputs are provided for informational and operational assistance purposes only. They do not constitute professional, legal, financial, or employment advice.

You are solely responsible for any decisions made based on AI Outputs. We do not warrant the accuracy, completeness, or fitness of AI Outputs for any particular purpose. You should not rely solely on AI Outputs for any decision that could materially affect your business, employees, or customers.

AI features may transmit portions of Your Data to third-party AI providers (including Anthropic, PBC) to generate responses. By using AI features, you consent to this processing. We contractually require these providers to treat your data as confidential and not use it to train their models.

9. Third-Party Services and Integrations

The Service integrates with third-party platforms including Clover POS, Supabase, Vercel, Anthropic, and others. These integrations are provided for your convenience. We are not responsible for the availability, accuracy, security, or performance of any third-party service. Your use of third-party services is governed by their respective terms and privacy policies.

Changes to third-party APIs or platforms may affect Service functionality. We will make reasonable efforts to maintain integrations but cannot guarantee uninterrupted operation when third parties change their systems.

10. Intellectual Property

The Service, including all software, design, trademarks, and content, is owned by Maya Coffee Company LLC and protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited license to use it as described herein.

11. Indemnification

You agree to defend, indemnify, and hold harmless Maya Coffee Company LLC and its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys fees) arising from or relating to: (a) your use of the Service; (b) Your Data; (c) your violation of these Terms; (d) your violation of any applicable law or the rights of any third party; or (e) any employee data you enter into the Service and any claims arising from its processing.

12. Termination

We may suspend or terminate your account at any time for violation of these Terms, fraud, abuse, or at our discretion during the early access period. You may terminate your account at any time by contacting us at dev@aulki.com. Upon termination, your right to use the Service ceases immediately.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAYA COFFEE COMPANY LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF THE FEES YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR ONE HUNDRED DOLLARS ($100 USD).

15. Force Majeure

We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, labor disputes, internet or infrastructure outages, actions of third-party service providers, or changes in applicable law or regulation.

16. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Lake County, Indiana. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

YOU AND MAYA COFFEE COMPANY LLC EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction for matters involving intellectual property rights or unauthorized access to the Service.

17. Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration under Section 16, the parties consent to exclusive jurisdiction in the courts of Lake County, Indiana.

18. Changes to These Terms

We may update these Terms at any time. We will notify you of material changes by email or by posting a notice in the Service at least 14 days before the changes take effect. Continued use after changes constitutes acceptance.

19. Contact

Maya Coffee Company LLC
Hammond, Indiana
dev@aulki.com
mayacoffee.studio